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Coming out clear on the costs of overcharging Mumbaikars, senior officers of Adani Electricity mentioned they’ve resolved about 46,000 complaints of inflated energy payments. Out of 48,000 complaints that have been acquired, meter verification will happen for about 2,100 meters, relaxation of the purchasers have been happy with the clarifications.
“The issue is more about communication than of inflated bills. Once we were able to explain our customers how it was calculated, most complaints got resolved and customers paid the bill,” mentioned Kandarp Patel, CEO, Adani Electricity Mumbai Limited. The utility firm clarified that they provide to 25 lakh prospects in Mumbai, therefore, it acquired a response from prospects after they acquired the payments.
AEML clarified that as per Maharashtra Electricity Regulatory Commission (MERC) directions that they had billed prospects for March, April and May on the common consumption of the earlier three months – December, January and February. As the consumption in winter months is 33 per cent much less the common payments throughout lockdown have been decrease. When the meter readings have been taken, these payments have been greater because it was summer season and other people have been working from dwelling.
On tweets by celebrities, the ability distribution firm clarified that points have been addressed and calculations have been defined to them by firm’s executives.
“Arshad Warsi’s comments were personal and defamatory. We tweeted a bill copy of April 2019. He deleted it later. He has four connections with us, two of commercial and two residential. Bills for his commercial premises are lesser, he didn’t consider this fact. This shows he highlighted the issue without understanding. We reserve the right to take legal action against him,” Patel mentioned.
“In case of actress Taapsee Pannu she had said no one stays in of her apartments. As it turned out her other house was occupied occasionally and hence billed,” he added.
The firm officers mentioned that about 5.three lakh prospects haven’t paid payments in final 30 days and the corporate is because of obtain Rs 750 crore from prospects. They mentioned that for 94 per cent of the purchasers, payments at the moment are being despatched as per meter readings. Talks are on with native authorities to permit meter readings to happen in purple zones, they mentioned.
Commenting on how buyer complaints are being resolved, Patel mentioned, “150 call centre executives and 50 officials are addressing complaints. Executives are speaking with customers via video call at company’s help desk and through helplines.”
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