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iPhone 11 units have stopped responding to customers’ contact on their screens. The firm cites a defective show module for creating the issue which seems to have been discovered on iPhone 11 models manufactured between November 2019 and May 2020. To see in case your iPhone qualifies for Apple’s Display Module Replacement Program, you first have to see in case your handset’s serial quantity is on a listing of eligible units. To try this, use the serial quantity checker
on this net web page to see in case your unit qualifies for free service. No different iPhone models exterior of the
iPhone 11,
iPhone Pro and
iPhone Pro Max are eligible for this program.
To discover the serial quantity of your iPhone 11 collection cellphone, go to Settings > General > About. If you’ll be able to’t get to that web page as a result of your iPhone will not activate, the serial quantity of the gadget will be discovered by studying the barcode on the field. And the quantity can be obtainable on the unique product receipt and the bill. If you are like the various who typically confuse the letter “O” with the quantity “0,” Apple says that its registration numbers may embrace the quantity “0” (zero) however not the letter “O.”
Some models within the iPhone 11 collection have a touchscreen that’s not registering customers’ touches
The subsequent step is to resolve the place you need to have your cellphone serviced. To be sure that the gadget is eligible for this system, your iPhone shall be examined earlier than being serviced. You can resolve to have your cellphone checked out by an Apple Authorized Service Provider, or you can also make an appointment at an Apple Store. Another choice is to name Apple Support and prepare to have your handset mailed-in to the Apple Repair Center. Just keep in mind that earlier than having your iPhone serviced, again up your gadget to iCloud or to your laptop. And in case your iPhone has an issue that may influence the repair (equivalent to a cracked display screen), it is going to have to be fastened previous to the substitute of the show module. Apple will make the repair and you’ll have to pay out of pocket for the extra price.
If your iPhone was affected by this issue and also you paid to have it repaired, you’ll be able to speak to Apple about getting refunded for the money that you simply shelled out for the repair. This program is in power for two-years following the acquisition of an iPhone 11 collection gadget.