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A Google Photos storage system “mistake” this yr resulted in picture and video uploads being “inaccurately” counted in direction of your cloud storage quota. This Photos situation, which is now mounted, was current all through 2020 and Google is providing a refund for One storage throughout that interval.
The firm, particularly the Photos group, reached out to these impacted in the present day, noting that this drawback applies to a “limited number of people.”
They first set up that every one uploads are secure and that the bug simply pertains to your “storage quota.” Users in the present day get 15GB free to share throughout Gmail, Drive, and Photos, with a Google One subscription — beginning at 100GB — permitting for extra.
What occurred: Beginning in January 2020, we might have inaccurately counted picture and video uploads in direction of your storage quota that’s shared throughout Gmail, Google Drive, and Google Photos. These uploads shouldn’t have counted in opposition to your storage quota.
Google is contacting prospects that “purchased or upgraded a Google One plan” on iPhones and iPads in response to seeing that their cloud storage was full:
For instance, you’ll have bought a plan as a result of we mistakenly let you recognize that you simply had been out of storage house.
The decision to this Photos storage situation includes Google requesting a “refund from the App Store on your behalf for your Google One subscription fees beginning January 8 through October 20.” Google tells us that Android customers weren’t impacted by this situation, simply these on iOS.
Meanwhile, Google has since mounted the issue, with the storage counter in Photos and different first-celebration apps reflecting correct utilization. Those that acquired the e-mail can contact Google One assist in the event that they require extra assist.
This won’t have an effect on your Google One subscription standing. No motion is required, however you’ll be able to change or cancel your subscription if you happen to now not want extra storage. You can log into your account to view your adjusted quota utilization. The affected photographs and video uploads will proceed to be saved within the high quality they had been uploaded, nevertheless they won’t rely towards your storage quota.
This information comes as Google Photos subsequent yr is ending limitless free backup, whereas recordsdata in Docs/Sheets/Slides will quickly rely in opposition to your cloud storage.
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