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The iPhone 12 lineup has been within the wild for slightly over a month and is the primary technology of Apple’s smartphones to come back with 5G assist. But there appears to be a notable issue with the iPhone 12 dropping service unexpectedly (each 5G and LTE) and customers are seeing it occur most when driving or touring.
It’s unclear precisely how widespread the issue with iPhone 12 dropping protection is however over 500 folks have now chimed in that they’ve the identical issue as person joxesCA since they posted particulars concerning the issue on Apple’s boards again on the finish of October.
iPhone 12 dropping service unexpectedly
From multiple person accounts, it seems there may very well be an issue with how iPhone 12 is dealing with switching towers. Here’s what’s taking place:
Received my iPhone 12 Pro on Friday. Activated it on Saturday. Sunday I drove for 10 mns and once I arrive to my vacation spot I noticed no reception bars and No Service. And in the course of the display screen in a gray field: Your iPhone isn’t Activated.
The solely strategy to get the connection again was to toggle Airplane mode to ON then OFF.
The iPhone had the mobile mode to 5G Auto. I switched it to LTE to check. And it was the identical.
So I resetted the community settings: similar issue and I resetted the iPhone as a brand new iPhone and reinstalled every thing from scratch (not from a saved backup): similar issue.
I drove my automotive and located the precise location the place the telephone misplaced the community. If the telephone misplaced the community it means I attain the top of the protection space from a sure antenna. It appears to be like like one thing occurred with the telephone once I attain a zone coated by a brand new antenna.
I referred to as my operator they usually advised me that every thing is sweet on their finish and I’ve the precise SIM card for a 5G machine.
I referred to as the Apple Tech Support they usually remotely put in on my telephone two profiles:
– Baseband and Telephony Logging
– CFNetwork Diagnostics
I used to be in a position to replicate the issue after speaking to the Apple Tech and I used to be in a position to submit the report.
I pushed slightly bit the analysis and I discovered on Reddit lots of people speaking about the identical issue not solely on Verizon (my service) but additionally on AT&T. Just use the title I typed and you’ll find the article.
I by no means had such issue with the 11professional.
Many others have shared they’re seeing the identical on Reddit with this thread on the iPhone 12 dropping service downside seeing over 400 feedback. Users on Verizon and AT&T appear to be seeing the issue essentially the most.
Redditor Professional_Title famous final month that Verizon’s govt relations workforce was conscious of the issue:
EDIT 6 (11/9): I did find yourself getting a telephone name from govt relations who confirmed with me the issue I used to be having and likewise confirmed that they haven’t any open alerts concerning the issue on the entrance finish. She then stated that she could be contacting their backend govt workforce and will likely be calling me again in 24-48 hours concerning the outcomes on the investigation. Hopefully this leads them to let assist reps know there’s an issue, as that’s essentially the most irritating half for me.
Have you skilled the identical downside? Let us know down within the feedback!
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(This story has not been edited by Newslivenation employees and is auto-generated from a syndicated feed.)