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Earlier this week, Adobe launched Lightroom 5.4.zero for iPhone and iPad prospects. The substitute was meant to restore earlier bugs and provide stability enhancements to the purchasers. But it put a quantity of prospects in shock as a result of the updated Lightroom app made their photographs and presets saved inside the cloud disappear. Adobe has acknowledged the issue and launched an substitute for every iOS and iPadOS. However, it has moreover talked about that the pictures and presets misplaced consequently of a bug inside the earlier mannequin weren’t recoverable.
A amount of Lightroom prospects complained on the Photoshop recommendations boards regarding the bug that impacted their modifying efforts and eradicated their present photographs and presets. The early complaints have been made by the affected prospects shortly after Adobe launched Lightroom 5.4.zero on Monday, as observed by PetaPixel. Some people moreover reacted regarding the substitute on Reddit.
“That was 2+ years of edits that are just gone, lost, unrecoverable,” one of the affected prospects wrote on Reddit.
An Adobe guide acknowledged the bug in response to at the very least one of the experiences posted on the Photoshop recommendations boards. “We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud,” he said, together with that the company has launched Lightroom mannequin 5.4.1 for iOS and iPadOS to restore the bug and cease the issue from affecting further prospects.
However, Adobe hasn’t supplied a solution for the affected prospects to permit them to recuperate their present photographs and presets.
“Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0,” Adobe said in a press launch. “We know that some customers have photos and presets that are not recoverable. We know how frustrating and upsetting this will be to people affected and we sincerely apologise.”
Affected prospects aren’t glad with the company’s response. “This is literally the worst,” one of the purchasers who’s claimed to have misplaced 800 photographs and paid presets value an entire lot of {{dollars}} wrote on Twitter.
Gadgets 360 has reached out to Adobe for a comment for extra readability on the issue and might substitute this home when the company responds.
This is notably not the first time when a company has been responsible for impacting the creativity of its prospects. Just earlier this month, Canon took down its image.canon platform after coping with a storage problem that resulted inside the disappearance of a quantity of photographs and flicks of its prospects.
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