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A brand new report from the BBC at this time says that many iPhone customers are reporting points with the United Kingdom National Health Service’s COVID-19 contact tracing software. The app, which makes use of the Apple and Google Exposure Notification API, is alleged to be suffering from a “blue screen glitch.”
Users report that the NHS COVID-19 app will get caught on displaying a blue loading screen with a brand when it’s opened. Force quitting the app is alleged to perform nothing, leaving many customers at a loss in relation to discovering information on exposures and even reporting a optimistic case.
According to the report, Apple has stated that the difficulty isn’t on its finish as a result of it has not seen the difficulty seem in apps utilized by different nations. In the meantime, the NHS has offered a cumbersome however mandatory workaround so customers can entry the app.
Here are the steps provided by the NHS to resolve the “blue screen glitch.”
- Close the NHS COVID-19 app
- On your machine go to Settings
- Select General after which Reset
- Select Reset Location & Privacy
- Open the NHS COVID-19 app the place you will want to just accept telephone permissions once more
Doing this may reset location and privateness settings not only for the NHS COVID-19 software, however for each app in your iPhone. This makes it a irritating course of for customers, particularly if it’s one thing that needs to be executed greater than as soon as.
The app, nevertheless, continues to be scanning and monitoring for exposures, even should you see the blue screen:
In a assertion, the Department of Health and Social Care stated it was conscious of the difficulty. “The app is still scanning, even if the screen appears blue,” it stated. “There are simple steps iPhone users can take to resolve this issue, which are set out on the app’s website, and work is underway to identify the cause. Users experiencing this issue should make sure their Apple iOS is updated to the latest version of the software.”
Meanwhile, you’ll be able to observe the progress of COVID-19 contact tracing software rollouts within the United States in our full information proper right here.
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