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Several prospects who bought a brand new Mac with an M1 Apple Silicon app have found a difficulty when trying to restore the machine, which leads to it turning into non-functional and caught on error display screen that claims “An error occurred preparing the update. Failed to personalize the software update.”
There are no less than three threads on the MacRumors boards outlining the difficulty and warning towards restoring one of many new machines. MacRumors reader RyanFlynn describes the issue:
I simply obtained my M1 MacE book Pro and Macbook Air. Because I do not want any of the included software program, it’s at all times my process to restore the working system with out issues like storage band and iMovie.
in the course of the set up course of, an error happens relating to “customizing the system update”
after a pair hours on the cellphone with Apple care, they informed me that 75 different individuals have referred to as in with this difficulty, and They don’t have any work round. I used to be instructed to return my methods, or await a repair. Without having an working system working, there isn’t a manner for me to set up any future updates, so these computer systems are successfully bricked.
While Apple Support wasn’t in a position to present RyanFlynn with a dependable repair for the issue, different MacRumors readers have found an answer that seems to work.
Apple has directions on utilizing Configurator 2 and a secondary Mac to revive or restore an Apple Silicon Mac that has turn into unresponsive. This technique requires the latest model of Apple Configurator 2, a purposeful Mac, and an applicable cable to join the 2 Macs.
Restoring on this manner restores the firmware, updates recoveryOS to the newest model, and erases and installs the newest model of macOS on inner storage, thereby erasing all knowledge. This technique was profitable for 2 MacRumors readers who had the restoration drawback.
Apple could have a repair coming for this difficulty sooner or later, however for now it is best to keep away from restoring an Apple Silicon Mac. For people who have already executed so and are working into bother, the Apple Configurator answer could also be value attempting.
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