If you bought a Google One cloud storage plan for an
Apple iPhone or an iPad, you may need acquired a message from Google. The firm mentioned that a mistake led to inaccurate counting of video and picture uploads towards your cloud storage quota. The pictures bug, which was creating issues for users all through this yr, has been mounted and Google is providing a refund for many who had been credited with utilizing extra cloud storage than they actually did. The Photos staff mentioned that the bug affected a restricted variety of users.
If you are a Google One subscriber, Google may owe you some cash
Google is making subscribers perceive that the bug has nothing to do with the protection of the content material of the uploads within the cloud. The bug solely pertains to the storage quota that every subscriber has. Everyone will get 15GB of cloud storage at no cost to share amongst Google apps like Gmail, Drive, and Photos. A Google One subscription presents 100GB of storage for $1.99 per thirty days. Pay for a full yr upfront ($19.99) and save 16%. For $9.99 a month ($99.99 a yr with a 17% low cost) you possibly can have 2TB of cloud storage.
Getting inaccurate quota figures from Google may need led subscribers to shell out for a bigger plan even when they did not want it. Google defined all the pieces when it communicated with subscribers. The firm mentioned, “What happened: Beginning in January 2020, we may have inaccurately counted photo and video uploads towards your storage quota that is shared across Gmail, Google Drive, and Google Photos. These uploads should not have counted against your storage quota. For example, you may have purchased a plan because we mistakenly let you know that you were out of storage space.” Google says that it has requested a refund from the App Store on behalf of shoppers that had been impacted by the bug. The refund is for Google One subscription charges from January eighth by October 20th.
Google may owe you some cash for incorrectly counting your uploads on Google’s cloud storage
Google says that the bug affected solely iOS users of Google One; Android subscribers weren’t affected.
Google, for the document, has mounted the issue. The storage counters in Photos and different first celebration apps are now displaying correct numbers. Google One help could be referred to as if subscribers have further questions.
Google wrapped issues up by together with this in its electronic mail:”This will not affect your Google One subscription status. No action is needed, but you can change or cancel your subscription if you no longer need additional storage. You can log into your account to view your adjusted quota usage. The affected photos and video uploads will continue to be stored in the quality they were uploaded (our italics), however they will not count toward your storage quota.”
Next yr, beginning on June 1st, 2021 to be actual, Google will now not be gifting away free again up storage. Instead, all backups will depend towards the 15GB of free Google cloud storage (irrespective of the photograph high quality) that subscribers obtain.
If you wish to rapidly test whether or not you are eligible for the refund, take a have a look at your telephone or pill. If the machine you are observing isn’t an iPhone or an iPad, you are not because of get money again. Even if in case you have an iPhone or iPad, you’ll solely be eligible for a refund in the event you had bought further cloud space for storing as a result of Google mistakenly confirmed that your account had no cloud space for storing remaining when in actuality, you probably did have further storage to make use of. Those are the Google One accounts that Google is contacting first.
(This story has not been edited by Newslivenation workers and is auto-generated from a syndicated feed.)