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Reported by the BBC, the NHS COVID-19 app has stopped working for some iPhone users. According to a number of experiences from users of the app, they’re getting caught on the loading display for the app.
The NHS COVID-19 app is without doubt one of the apps that makes use of the Exposure Notification know-how developed by Apple and Google, however Apple says that the difficulty appears to be on the app developer’s finish as it’s not listening to about related points with another apps internationally.
While some users have deleted and reinstalled the app to repair the difficulty, the NHS is recommending the next resolution beneath to repair the issue as deleting the app additionally deletes the entire information you saved to the app.
If you might be experiencing the loading display challenge, observe the steps beneath per the NHS’s directions:
- NHS Covid app up to date to ‘repair’ phantom messages
- Contact-tracing app not sharing information with police
- Some users have stated they fastened the issue by force-quitting the app – which might be completed by flicking the frozen display up and off the show – after which re-launching it.
It remains to be unclear what precisely is inflicting the issue, which began to have an effect on users final week. The Department of Health and Social Care stated it was conscious of the difficulty and that the app remains to be working behind the scenes even when users are unable to entry it.
“The app is still scanning, even if the screen appears blue … There are simple steps iPhone users can take to resolve this issue, which are set out on the app’s website, and work is underway to identify the cause … Users experiencing this issue should make sure their Apple iOS is updated to the latest version of the software.”
The NHS COVID-19 app was launched in England and Wales again on the finish of September.
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