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If you’ve just lately made some Apple purchases and are eagerly awaiting their arrival, the standing proven on the Apple Store app or Apple’s web site may be a bit confusing and even alarming in some circumstances. Notably, if UPS or FedEx is having bother along with your supply, Apple can also be sending out address confirmation emails.
There are some things occurring that we wished to level out to clear up any confusion or probably considerations that you just’ve had an Apple order stolen out of your porch.
First, we observed some delays with a brand new MacBook Pro, which is comprehensible however the Apple Store app provides some confusion. Here’s what I skilled…
This previous weekend, the supply estimate for my new MacBook Pro was for November 16th. On Monday the 16th, it slipped to the 17th. And then it modified to the 17th-18th within the Apple Store app. All comprehensible.
But because it turns on the market was one other wrinkle, UPS “misrouted” the package deal and it was in limbo for some 24+ hours. It appears that may have created some bother on Apple’s finish. While the supply date estimate confirmed on the Apple Store app and Apple’s web site got here and went, UPS up to date it to the 19th after the misrouting was solved.
But Apple’s estimate remained the identical for the 17th-18th (even at this time, the 19th). Scenarios like this may make some folks involved that their package deal was stolen, particularly for those who simply rapidly glanced on the app and didn’t examine in with UPS.
Then got here an e-mail from Apple to verify my address (9 pm on the 18th). At first, I believed it was a rip-off of some kind. I didn’t see any alerts within the Apple Store App and the wording about canceling my order if I didn’t reply sounded unusual.
However, I checked the e-mail and it certainly got here from an apple.com area and the hyperlinks within the e-mail despatched me to apple.com and my account with the correct order particulars. So I felt snug responding with my address and cellphone quantity to verify it.
The curious half is I’ve by no means had a difficulty with my address with UPS together with current Apple orders that arrived with no downside over the earlier weeks and the numerous different orders we’ve had delivered this 12 months through UPS. That makes it seem to be Apple’s system didn’t know the way to deal with the united statesmisrouting correctly with an absence of updates within the Apple Store app and the uncommon “We having trouble with your address” e-mail.
HomePod mini transport expertise
Another confusing expertise has been the HomePod mini. I ordered 2 of them from Apple and on the principle Apple Store app touchdown web page it highlights “1 item” however when tapping on the order exhibits “Quantity 2.”
Funny sufficient, they’re being shipped separate and have totally different supply dates. But on first look on the Apple Store app, it gives the look only one was ordered/shipped.
Have you observed related points along with your current Apple orders? Share extra down beneath within the feedback!
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